Privacy Policy

1. Scope of this policy

This policy applies to the Jastip Tracker Customer Portal and its public customer-share pages. The merchant or jastiper who created your order may have additional privacy practices that apply to the information they collect directly. Please review their notice as well when one is provided.

2. Information shown or processed

Depending on the merchant's settings and the data available for your order, the portal may process or display:

• a masked or customer-facing name and, when enabled by the merchant, a phone number;
• the item name, store, batch or trip label, and order date;
• order status, status-update times, item price, payment amounts, and the remaining or overpaid balance;
• customer-safe request and process photos delivered through short-lived links; and
• customer-facing announcements or instructions supplied by the relevant merchant.

The public share link is an access credential for one customer and one merchant batch. Anyone who receives the link may be able to view that scoped information, so please keep it private and contact the merchant if you believe it has been shared accidentally.

3. How we use information

We use the information available through the portal to:

• deliver the customer-safe order view requested by your share link;
• show current order status, payment information, photos, and merchant updates;
• protect share links, prevent abuse, troubleshoot failures, and keep the service reliable; and
• maintain and improve the portal experience.

We do not use the customer portal to ask for your password or to create a customer login session merely because you opened a public share link.

4. When information is shared

Information is shared with the merchant or jastiper responsible for the order and with service providers that help us host the portal, deliver the customer-safe API response, protect the service, or deliver time-limited photos. These providers may process information only as needed to provide their services.

We do not use the customer portal to sell customer information. If you choose a contact action such as Request Hand Carry, the portal may open WhatsApp or another external service. Information you send there is handled under that service's own privacy policy.

5. Cookies and local browser storage

The portal may use limited browser storage to remember that an onboarding guide has been completed. This preference is stored in your browser and is not a customer account. The merchant announcement is intentionally shown again when you open the portal, according to the portal's current behavior.

Your browser and hosting providers may also process ordinary technical information needed to deliver a secure web page, such as the request time, browser type, network address, and security logs.

6. Retention

Order and payment records are retained in the merchant's operational systems according to the merchant's business and legal requirements. Jastip Tracker does not promise a fixed retention period in this portal policy. Customer-safe photo links may expire after a limited period, and browser preferences remain until they are cleared or expire according to the browser.

7. Security

We use measures such as HTTPS, scoped public-share links, read-only customer responses, security headers, and short-lived photo links to reduce unauthorized access. No online service can guarantee absolute security. Do not post your share link publicly, and notify the merchant promptly if you suspect it has been exposed.

8. Your choices and requests

You may stop using the portal, clear its browser storage, or close the page at any time. For questions about the order information shown, or to request correction or deletion where applicable, contact the merchant who sent you the link. They can coordinate with Jastip Tracker through their official support channel.

9. Children's privacy

The customer portal is intended for people who can use a jastip service with the involvement of a parent or guardian where required. It is not designed to knowingly collect information directly from children.

10. Changes to this policy

We may update this policy when the portal, its data practices, or applicable requirements change. The effective date at the top of this page will show when the latest version was published. Continued use of the portal after an update means you have had an opportunity to review the updated policy.